I have just read fantastic email send to me via Simple Truths, its a wonderful email with a wonderful message. I pride myself with my customer service and meeting the needs of my customers. So when i read this i just loved it.
Its from a lady called Barbara Glanz is a speaker and author.
Afew years ago, Barbara was speaking to 3,000 employees of a large grocery chain. Her speech was on customer service and how to create memories to make the customers want to come back.